A guest books a room at your hotel. They’re excited, but their mind is already racing ahead: “What should we do while we’re there?” Instead of leaving them to Google for ideas (and possibly book with someone else), imagine sending a warm pre-arrival email: “Book a reserved a spot on a private sunset wine tasting at our partner vineyard, complete with hotel transfer and a special welcome glass on us.” Guests choose to book this and suddenly their stay feels thoughtfully plan

Picture this… a guest checking in after a long flight. They look tired. Your front desk agent smiles and says, “Would you like to upgrade to our deluxe room with a sea view for just R450 extra?” The guest hesitates. It is in this split second, that your team’s response can either protect your margins or quietly give away profit. This is the art of reading guest price sensitivity – understanding how much a guest is willing (or unwilling) to pay for upgrades, bundles, or add-on

In Johannesburg’s competitive hospitality market, hotels are under increasing pressure to improve profitability while maintaining exceptional guest experiences. Rising operational costs, staffing challenges, and growing guest expectations have forced many hotels to explore smarter revenue generation strategies beyond traditional room bookings. This case study explores how a Johannesburg based hotel partnered with TrevPAR Upsell to implement an automated pre arrival upselling

When a guest books a room, this is just the start of revenue capturing phase. The real opportunity begins the moment they start imagining what their stay could feel like, whether it is a memorable dinner under the stars, a soothing spa treatment after a long day, or a private guided tour to a hidden local gem – these are the upsell moments that drive additional revenue for your property. Too many hotels still treat these extras as afterthoughts. The truth is, upselling beyo

Why Packaging Local Tours, Spa & Transfers Can Lead Higher Spend Memorable Journeys Imagine a guest arriving at your hotel after a long flight. Instead of handing them a room key and hoping they discover your spa or book a local tour on their own, you offer a seamless “Welcome to the City” bundle pre-arrival: offering airport transfers, a relaxing spa session, and a guided half-day tour etc. They receive this and smile, thinking “yes these would be great, let me book these no