Terms & Conditions

“Company” refers to TrevPAR Upsell, registered in South Africa.

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“User” refers to any individual or entity accessing the website or services.

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“Services” refers to:

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• Customised Upselling Strategies
  We develop tailored upselling plans based on your hotel’s unique offerings and guest profiles. From room upgrades to exclusive experiences, our strategies are designed to boost both revenue and guest satisfaction.

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• Operational Efficiency
  We optimise your existing processes to ensure that upselling efforts are seamlessly integrated into your daily operations. Our solutions are built to complement your current workflows, enhancing productivity without causing disruption.

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• Training & Support
  We offer comprehensive training for your staff, ensuring they have the skills and knowledge to effectively upsell and deliver superior guest service. Ongoing support ensures your team remains confident and motivated.

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• Data-Driven Insights
  Using advanced analytics, we provide actionable insights that help you refine your upselling efforts, track performance, and adjust strategies based on real-time data, ensuring sustained success.

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• Technology Integration
  TrevPAR Upsell leverages the latest technology to automate upselling processes, monitor performance, and enhance the guest experience. Our solutions are scalable and adaptable to suit the needs of your hotel.

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“Guesthouses” refers to small accommodations offering lodging, often in a home-like environment, usually run by individuals or families.

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“Bed & Breakfasts (B&Bs)” refers to a type of accommodation that typically provides a room for the night and breakfast in the morning, often in a private home or establishment.

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“Small Hotels” Refers to hotels with a limited number of rooms (usually up to 40), often providing personalised services and a more intimate atmosphere compared to larger hotels.

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“Revenue” refers to the total income generated from business activities, such as room bookings and additional services, before any expenses are deducted.

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“Distribution Channels” refers to platforms or methods used to sell and promote hotel rooms, including online travel agencies (OTAs), hotel websites and booking systems.

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“PMS (Property Management System)” refers to software that helps hotel owners manage their operations, including reservations, check-ins, check-outs and billing.

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“Channel Manager” refers to a tool that helps hoteliers manage availability and rates across multiple online booking platforms to avoid overbooking and maximise revenue.

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“Website Booking Button” refers to a feature on a hotel’s website that allows guests to book rooms directly online.

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“Insights” refers to valuable information or data that helps businesses understand trends and make informed decisions.

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“Personalised Support” refers to tailored assistance provided to meet the specific needs and challenges of individual hotels.

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“Sustainable Tourism” refers to tourism that seeks to minimise negative impacts on the environment and local culture while supporting the economy.