Every hotel wants to maximise the value of every booking, but many still rely on manual upselling at check-in. While front desk teams do an excellent job of welcoming guests, busy reception areas and time constraints often mean valuable upselling opportunities are missed. This case study explores how one hotel transformed its revenue strategy by introducing automated pre-arrival upselling, creating a better experience for guests while unlocking measurable revenue growth. The

For hotels, lodges and bed and breakfasts, the booking confirmation is often seen as the end of the sales journey. The guest has booked their room, the revenue is secured, and the focus shifts to delivering a great stay. But what if the booking confirmation was actually the beginning of another revenue opportunity? The period between booking and arrival represents one of the most valuable, and frequently overlooked opportunities in hospitality: pre-arrival upselling. Instea

In the hospitality market, many owners and managers focus heavily on pricing when trying to increase revenue. But research shows that it is timing that often outperforms price in upselling success with TrevPAR Upsell. Strategic pre-arrival upselling, that is able to reach guests at the right moment delivers higher conversion rates, stronger and better guest satisfaction than aggressive discounting or last-minute offers. The Timing Advantage Guests behave differently dependi

In today’s challenging hospitality environment, many hotel, and hospitality property owners and managers feel trapped between lowering room rates to boost occupancy and protecting their margins. The good news is there’s a smarter way. By implementing strategic pre-arrival upselling with TrevPAR Upsell, you can significantly increase both occupancy and profitability while keeping your standard room rates intact. The Power of Value Over Discounts: Instead of competing on pric

Hospitality owners and managers globally know the challenge and what is expected of them: maximising revenue from every booking while delivering experiences guests love. The game-changer? Using pre-arrival data used by TrevPAR Upsell to sell upgrades intelligently. Instead of generic last-minute offers at check-in, smart properties now leverage TrevPAR Upsell to make use of booking insights, guest history, and preferences to deliver timely, relevant upsell opportunities that